Terms & Conditions

Purchase Agreement

The Terms and Conditions of Purchase Agreement is established between the individual purchasing the puppy (hereinafter referred to as the Purchaser) and Central Park Puppies, based in Westchester County, New York.

The Parties are entering into this Agreement for the purpose of purchasing the puppy identified by both Parties (referred to as the “puppy” throughout this Agreement).

The puppy shall be sold in its current condition and, unless specified otherwise in this Agreement or the 10-year Health Commitment (which is part of this Agreement), Central Park Puppies does not provide any guarantees, promises, agreements, or warranties regarding the puppy’s personality, appearance, size, weight, color, or markings. This includes, but is not limited to, any such guarantees, promises, agreements, or warranties.

FOR REASONS WHEREOF, the following terms and conditions shall apply to the purchase of a puppy from Central Park Puppies as follows:

  1. Purchase Price.

    2. For the purpose of this Agreement and Central Park Puppies 10-Year Health Commitment, the value of the puppy is restricted to the price at which the puppy is being purchased.

    This does not include any store credit applied, taxes, shipping costs, health certificate fees, veterinarian expenses, shipping crate expenses, or any other costs or expenditures incurred or claimed by the Purchaser in relation to the puppy.

  2. Behavioral Guidelines.

    3. All puppies are being sold as pets, and the Purchaser agrees to not breed the puppy and The Purchaser shall agree to have the puppy neutered or spayed at an appropriate age as advised by their veterinarian.

    The Purchaser is also committed to providing the puppy with proper care, including but not limited to the following:

    1. Choose a dog and breed that is suitable for your home and your lifestyle, avoiding impulsive decisions. Be informed about common health issues for individual breeds, and make sure your housing allows for dog ownership.
    2. Committing to the relationship with your dog for its entire life, you shall be responsible for ensuring its well-being.
    3. Owning a dog requires both time and money, and it is important to provide a healthy, positive, and safe environment for your pet, including appropriate food, water, shelter, health care, bathing, grooming, and companionship.
    4. Assign responsibilities for tasks such as feeding, walking, grooming, etc. among family members.
    5. Purchase necessary items such as food, treats, a collar and leash, toys, grooming tools, etc. in advance to make the transition into your home smooth.
    6. Move breakables to a higher location, make electrical cords inaccessible, and block off areas of the house that are off-limits for safety purposes. Ensure the yard is securely fenced or has a run. When traveling with your dog, keep him/her safe in the car with a crate or seat belt harness.
    7. Create a comfortable place for your dog to rest or have privacy, such as a crate, dog bed, or pile of blankets.
    8. Ensure your dog receives proper socialization and training for its well-being and the well-being of others.
    9. Provide regular exercise and mental stimulation appropriate for your dog’s age, breed, and health status.
    10. Establish a relationship with a veterinarian, and provide preventive and therapeutic health care as recommended.
    11. Ensure proper identification for your dog, such as tags or microchips, and keep registration information up-to-date.
    12. Prevent your dog from having a negative impact on others, including proper waste disposal and noise control, and do not allow it to stray or become feral by integrating it into your community area.
    13. Adhere to all laws, regulations, and ordinances, including licensing and leash requirements.
    14. Recognize changes in your dog’s quality of life and make decisions about end-of-life care with your veterinarian’s consultation.
    15. Control reproduction through spaying or neutering.
    16. Plan for your dog’s care in case of an emergency or disaster, including assembling an evacuation kit. Make arrangements for your dog’s care in case you are unable to do so.

  3. Documentation for Puppy Registration.

    4. Only registered puppies are eligible to receive registration papers, which may be delivered along with your puppy, or it may take up to six months to receive.

    All expenses related to acquiring new or renewed registration papers are the sole responsibility of the purchaser. In case of loss of papers, Central Park Puppies will assist the purchaser in obtaining new ones, at the purchaser’s expense.

  4. Website Information Provided by Breeders.

    5. Central Park Puppies makes every attempt to keep the information provided on its website, centralparkpuppies.com, accurate and current with regards to the puppies sold through its network.

    This information encompasses the breed, date of birth, color, gender, weight, weight of the parents, and registration details. The Website may contain typographical and photographic inaccuracies, for which Central Park Puppies cannot be held responsible, as the data is provided by its network of breeders.

  5. Transportation.

    1. The final determination of the travel date for the puppy is made by the puppy’s breeder and the breeder’s veterinarian, with the health of the puppy being the primary determining factor. Occasionally, a puppy may need additional time with its breeder before travel.
    2. Our delivery caretakers work around the clock to ensure your puppy is safely delivered to you as quickly as possible. The lesser the travel time, the better for your puppy’s well-being. Aiming for the shortest travel time, however may cause your puppy’s delivery time to fall between odd hours, during day or night.
    3. Transportation of the puppy is generally arranged through Central Park Puppies and may include third parties in both arranging and delivery. Occasionally, there may be delays for numerous reasons, including, but not limited to, weather, temperature restrictions, logistics, mechanical failure or other unforeseen events.
    4. A person authorized and Twenty One years (21) of age or older must be present with their photo ID to accept the pet on scheduled delivery date. Pet delivery rejections and cancellations are not subject to refunds. Upon delivery of your pet, the transporter will require a photo of the pet with their new owner or authorized person.
    5. The purchaser understands and agrees that no refund shall be provided by Central Park Puppies and/or its affiliated breeders due to any airline/airport delays or cancellations of the puppy’s flight, whether such travel is domestic or international.
    6. The purchaser is solely responsible for any required documentation, health reports, or vaccinations that may be necessary to transport the puppy into any country other than the United States or Canada. Once travel plans are confirmed, there is a non-refundable change fee of $150 USD/CAD if the Purchaser makes any changes to the travel plans.
    7. Central Park Puppies shall not be liable, directly or indirectly, for any delays, including, without limitation, those that may cause the purchaser inconvenience or financial loss, nor shall any delay be a valid cause for cancellation of the purchaser’s purchase of the puppy.

  6. No Warranties.

    7. All puppies are sold for the purpose of companionship and not intended for breeding, shows or competitions. Central Park Puppies denies any responsibility regarding the appearance, behavior, character, size, weight, color, compliance with breed standards, or DNA test results of any puppy. Central Park Puppies does not guarantee the precision or comprehensiveness of the Products.

    Additionally, although every puppy from Central Park Puppies undergoes a thorough examination from head to tail as part of obtaining its Health Certificate, it is still possible for a puppy to travel while having some common conditions.

    Some of these conditions listed in table below are considered normal for the breed (for more information, please refer to section 10) or are covered under our 10-year Health Commitment in case they persist upon arrival to the purchaser.

    Bite Issues Coccidia Spayed Ticks
    Body Condition Score between 3-8 Giardia Neutered Fleas
    Ear Debris Normal for breed underbite Hernia/Hernia Repair Hookworms
    Ear Discharge Stenotic Nares/Stenotic Nares Repaired Tail Docked Tapeworms
    Ear Mites Ear Cropping Dew Claw Removed Whipworm
    Undescended Testicles Open fontanel under 1cm

    Central Park Puppies will make every effort to reach out to the purchaser if there are any major issues concerning the puppy’s health. The aim is to keep the purchaser informed about the situation and to explore possible solutions together.

  7. Cancellation by the Purchaser.

    8. The purchaser agrees to a Cancellation Fee due to the monetary value and chances of finding a home for a puppy decreasing over time, making it hard to determine the exact damages. The agreement still applies if the buyer doesn’t meet their obligations, like paying bills on time or being there for delivery, without a refund for unmet conditions. If the purchaser cancels within 72 hours of booking, they receive a refund minus a $599 Cancellation Fee plus reasonable applicable charges. If the purchaser cancels within 72 hours of the puppy’s travel date, they must pay the total paid amounts, and no refund is possible. We book only confirmed flights (never standby). Therefore, Flight Nanny Fees are not refundable after booking.

  8. No Refunds for Monetary Purposes

    9. Central Park Puppies does not entertain any returns of the puppy that are intended to receive a monetary refund. This holds true regardless of the reason, which may include, but shall not be limited to, allergies, restrictions from landlords or tenants, marital difficulties, difficulties in adjusting to the puppy, or any other reasons.

    It’s essential to understand that puppies need time to acclimate to their new environment. If you’re experiencing any issues with your puppy, please get in touch with us at Central Park Puppies so we can assist you in determining if the discomfort is just a normal part of the adjustment period or a more significant concern.

  9. Returning the Puppy in the Event of Inability to Care

    10. Should the purchaser be unable to provide adequate care for the puppy at any point in its life, they agree to promptly reach out to Central Park Puppies to discuss options for rehoming the puppy.

    If a return of the puppy is necessary for any reason, it will be done without a refund or credit, and the purchaser will be responsible for covering all travel expenses. In the event of a surrender, Central Park Puppies will make a reasonable effort to find a new home for the puppy through its rehoming process.

  10. Getting Familiar with the Breed You’re Adopting

    11. Each breed of dog has its distinct physical and temperamental traits. It is crucial that the Purchaser familiarizes themselves with these traits. The American Kennel Club provides a comprehensive directory of all recognized breeds, which can be found at https://www.akc.org/dog-breeds/. We strongly suggest that the Purchaser visits this site for information about the breed of puppy they are adopting.

    Central Park Puppies does not guarantee the absence of health issues or surrenders for breeds belonging to the Brachycephalic breed group, where certain conditions that are normal for the breed may be present.

    Brachycephalic breeds are dogs with flat faces and short, round heads, resulting from shortened skull bones. To prevent heatstroke, these breeds are recommended to be walked in cooler times and using a harness.

    These breeds are not suited for outdoor living and may require stenotic nares surgery to open nasal passages. Any mixed breed puppy that includes a brachycephalic breed will also be considered as brachycephalic under this agreement as follows:

    Affenpinscher Cane Corso Lhasa APSO
    American Bulldog Cavalier King Charles Spaniel Mastiff
    American Staffordshire Chihuahua (apple head) Neapolitan Mastiff
    Boston Terrier Shar-Pei (heavily wrinkled) Newfoundland
    Boxer ChowChow Pug
    Brussels Griffon Dogo Argentino Shi Tzu
    Bull Mastiff French Bulldog Yorkshire Terrier
    Bulldog Japanese Chin Pekingese

    In addition to all these care guidelines, Noted that, puppies which are considered brachycephalic may also be refused Pet Safe Commercial Air travel and face other travel restrictions for traveling on commercial airlines.

    An underbite refers to a condition where a dog’s lower jaw extends further than its upper jaw, creating a gap between the teeth. This is a hereditary condition, but some dog breeds are known for having it as part of their breed standard. This includes purebreds as well as any designer breeds that are created by breeding these breeds.

    Lhasa Apso Boxer
    Pekingese Brussels Griffon
    Pug Bulldog
    Puggle French Bulldog
    Boston Terrier Shih Tzu
    English Bulldog

    Open fontanelles, or soft spots in the skull, are normal in young puppies, particularly in small breeds. These gaps between the skull’s growth plates usually close or harden by 9-12 weeks. However, in some breeds, it is considered acceptable for fontanelles to remain open beyond this age. These open fontanelles typically do not cause any problems for the affected dog, and although there is a theoretical risk of increased susceptibility to brain injury in the event of a head injury, this is rare and dogs with persistent open fontanelles often live normal, healthy lives.

    Heterochromia refers to a condition in which an individual has two eyes with varying colours, either in part or completely. This variation in eye colour is due to an unequal distribution of melanin in the iris, either an excessive amount (hyperchromic) or a deficient amount (hypochromic).

    Available genetic research and feedback from breeders and dog owners indicate that certain breeds of dogs have an increased likelihood of producing puppies with heterochromia, or eyes of different colours;

    Huskies Welsh Corgis
    Shetland Sheepdog Great Danes
    Alaskan Malamutes Dachshunds
    Dalmatians Australian Shephard dogs
    Border Collies Catahoula Leopard dogs
    Beagles Chihuahas
    Shih Tzus

  11. Privacy Policy Overview

    12. The Privacy Policy of Central Park Puppies governs the purchaser’s experience on the Website and the use of Central Park Puppies services. We strongly encourage the purchaser to thoroughly read through the Privacy Policy to gain an understanding of Central Park Puppies practices regarding the collection, use, sharing, and disclosure of information.

  12. Consent for Telephone Calls and Texts

    13. By signing this Agreement electronically, you are granting permission to Central Park Puppies, affiliated organizations to contact you at the telephone number provided during your purchase. This includes the use of text messages and calls made with an automated telephone dialing system or recorded voice. These calls may include the completion of the AKC/ACA/APRI or other registration processes as part of your purchase. You may also complete registration at any time by contacting those registration companies directly. If you do not wish to receive these text messages or calls, please respond with “STOP” to any message.

  13. Entire Agreement.

    14. This Agreement represents the entire agreement between the Parties and no other terms or conditions shall be applicable to this sale.

10-YEAR HEALTH COMMITMENT

(For Puppies Purchased After 04-17-2023)

Central Park Puppies wants to inform potential puppy owners that owning a puppy involves regular veterinary visits and that the costs of these visits will be the responsibility of the owner.

Central Park Puppies makes every effort to ensure that puppies are healthy upon arrival, but as they are living creatures, health issues may arise.

Our commitment to addressing any health issues beyond the first year is contingent upon the owner purchasing pet insurance for the puppy for the first full 6 months from the date of arrival.

If the owner does not have an active insurance policy by a major medical pet health insurance provider for a minimum of the first 6 months, then our health commitment ends after the first year of your puppy’s arrival date.

DEFINITIONS

The term “Veterinarian” refers to a licensed medical professional for animals as recognized by the state licensing authority.

The term “infectious period” refers to in this Agreement, the first Fourteen Days (14) after the puppy has been purchased by the purchaser and transferred to the customer’s home.

The “Purchase Price” referred to in this agreement only pertains to the cost of the puppy from Central Park Puppies and does not include any additional expenses such as taxes, shipping fees, health certificate costs, veterinarian expenses, shipping crates or any other costs incurred by the buyer.

OUR COMMITMENT

Before a puppy is sent to its new home, it undergoes a thorough veterinary examination and the breeder follows our vaccination and deworming guidelines.

This commitment applies to any health issues that may arise after the puppy arrives.

This commitment is only valid for puppies that have been delivered and have continuously resided in the United States and Canada.

  1. Days 1-14: During the first 14 days after arrival, if your puppy is diagnosed with a contagious disease, illness, or parasite, Central Park Puppies will refund you for reasonable and sensible veterinary expenses up to the purchase price of the puppy, as long as you present the bills within Three weeks (03) of the puppy’s arrival. This does not require the customer to have pet insurance.
  2. Year 1: Within the first year of arrival from Central Park Puppies, if your dog is certified by two licensed veterinarians of your choice to have a congenital or hereditary condition that significantly affects its health and you notify Central Park Puppies in writing of this condition within Five Business Days (05) of the first veterinarian’s diagnosis, Central Park Puppies will refund you for reasonable, documented, actual veterinary expenses related to this condition up to the purchase price of the puppy.
  3. Years 2-10: For all breeds except for Bulldog breeds, between the first and tenth anniversary of the date of arrival, if your dog is certified by two veterinarians of your choice to have a congenital or hereditary condition that adversely affects the dog’s health and you notify Central Park Puppies in writing within Five Business Days (05) of the first veterinarian’s diagnosis, Central Park Puppies will, upon presentation of reasonable, documented, actual veterinary expenses related to this condition, provide you with a credit of 50% of the purchase price of your puppy to be used towards the purchase of another puppy from Central Park Puppies or refund you for your actual veterinary expenses up to 25% of the original purchase price of your puppy, at your discretion.

EXCLUSIONS FROM 10-YEAR HEALTH COMMITMENT

This commitment does not cover:

  1. The cost of regularly taking a puppy to the Veterinarian, feeding the puppy, providing medicine and supplements, training, grooming, cleaning, and any other expenses involved in caring for and owning a puppy.
  2. Injuries or accidents such as foreign object ingestion, falls, bruises, scrapes, bumps, choking, bug bites, or injuries caused by humans, runaway incidents, car-related injuries, and illnesses or injuries stemming from, or connected to, veterinary procedures such as spaying or neutering etc.
  3. Contagious diseases or parasites found more than 14 days after the puppy arrives.
  4. Diagnosis of hip dysplasia in breeds prone to it and who are either overweight or over-exercised
  5. Physical characteristics, breed standards, or aesthetic preferences such as appearance, size, etc.
  6. Behavioral, personality, or temperament traits such as POTTY TRAINING, CHEWING, DIGGING, ETC.
  7. Hereditary illnesses diagnosed over 10 years after the puppy arrives.
  8. Health issues found over one year after arrival for Bulldog breeds.
  9. Bulldogs diagnosed with CHERRY EYE, ENTROPION, LOOSE HIPS, SKIN ALLERGIES, ELONGATED SOFT PALATE, SMALL TRACHEA, STENOTIC NARES, or other typical conditions for the breed at any time.

OTHER EXCLUSIONS

Low blood sugar, is a common issue for small breed puppies, especially those weighing 5 lbs. or less. Symptoms include low energy, loss of appetite, sluggishness, abnormal body temperature, and vomiting or diarrhea.

To prevent hypoglycemia, it is important to establish a proper and monitored feeding schedule for the puppy, especially during the first two weeks in their new home.

It may also be helpful to use supplements like NURI-CAL, NUTRI-STAT, KARO SYRUP, or processed honey to temporarily boost the puppy’s energy and encourage them to eat.

Kindly note that hypoglycemia is not covered by our 10-year Health Commitment as it is not a hereditary or congenital condition, and it is ultimately the responsibility of the puppy’s owner to ensure they are eating properly. We recommend familiarizing yourself with our cited video on hypoglycemia.

PUPPY OWNER OBLIGATIONS

In order to be eligible for our 10-Year Health Commitment, certain obligations must be met. These include:

  1. Obtaining proof of pet insurance from a major provider for at least six months from the puppy’s arrival;
  2. Providing evidence of regular Veterinarian visits and maintaining records;
  3. Totally Avoid dog parks and other places where the puppy may interact with unknown dogs until vaccinations are completed;
  4. Not breeding the puppy;
  5. Providing appropriate exercise;
  6. Ensuring regular veterinary care;
  7. Following a healthy diet; and
  8. Providing proof of valid claims made through pet insurance.

Failure to meet these obligations will result in the termination of this Health Commitment.

CONTACT INFORMATION

If you have met the conditions outlined in this 10- year health commitment and your puppy is experiencing a health issue that you believe may be covered under this commitment, it is important that you contact Central Park Puppies immediately. You can do this by emailing [email protected] or calling (888) 670-4355.

FILING A CLAIM

Central Park Puppies offers two ways to process a claim. The First method is based on the table provided below and shall only require a copy of a paid, itemized invoice from the veterinarian for coverage to be provided. These are services that are not typically covered by pet insurance, but it is recommended that you check with your provider. Please note, the asterisk (*) indicates that the service is only valid if it was performed during the Fourteen Days (14) infectious period, defined as the first Fourteen Days (14) the puppy has been in the new home as follows:

Issue Covered Not Covered Amount
Parasites* giardia, coccidia, roundworms, tapeworms, whipworms and hookworms Lab test confirming presence of ova or cysts Elisa / Antigen positive only (no ova or cysts present) Lesser of $200.00 USD or invoiced amounts for tests and medication
Vaccinations* Only applies to core vaccines not received prior to going home. All vaccines regularly considered a part of the puppy’s development after going home. $60.00 USD per booster required.
Ear Infections* Lesser of $200.00 USD or invoiced amount for tests and medication
Ear Mites* Lesser of $150.00 USD or invoiced amount for tests and medication
Entropion Lesser of $1100.00 USD or invoiced amount for procedure performed
Eye Infection* Lesser of $300.00 USD or invoiced amount for tests and medication
Fleas and Ticks* Lesser of $100.00 USD or invoiced amount for medication
Repair of Inguinal Hernia Ideally addressed at time of spay/neutering Only the portion itemized as procedure Anesthesia, spay/neutering Lesser of $300.00 USD or invoiced amount for procedure
Repair of Umbilical Hernia Ideally addressing at time of spay/neutering Only the portion itemized as the procedure Anesthesia, spay/neutering Lesser of $250.00 USD or invoiced amount for procedure
Kennel Cough* Lesser of $350.00 USD or invoiced amount for medication
No Microchip Lesser of $70.00 USD or invoiced amount to have chip inserted
Retained Tooth Must be addressed at time of spay/neutering Anesthesia, spay/neutering Lesser of $500.00 USD or invoiced amount for procedure
Upper Respiratory Infection* Lesser of $300.00 USD or invoiced amount for medication
Undescended Testicle Only the portion allocated to addressing the additional procedure done at time of normal neutering. Anesthesia, spay/neutering Lesser of $300.00 USD or invoiced amount for procedure
Redundant Vulva Entire procedure Lesser of $300.00 USD or invoiced amount for procedure

The Second method For issues that are not listed in the table above, such as hereditary or congenital issues that are discovered after the first 14 days of the puppy being in it’s new home referred to as the “infectious period”. However, there may be some issues that are discovered during the puppy’s initial Veterinarian visit that may require treatment under this method.

INSURANCE POLICY AND OTHER COVERAGE

  1. If you have an active pet insurance policy, you must first seek reimbursement from your provider for any claims related to your puppy.
  2. For claims that are deemed valid by your insurance provider, Central Park Puppies will refund you for up to $300 USD of your deductible and 100% of your copay, for a period of 10 years from the purchase of your puppy, with the exception of certain breed exclusions.
  3. If your insurance provider does not consider the claim to be valid, there is no further recourse available through Central Park Puppies.
  4. In the event that you do not have active pet insurance within the first six months or if you cancel it within the first six months of your puppy’s arrival, the 10 Year Health Commitment will not be valid.
  5. If you cancel pet insurance after the first 6-month period, a claim will be considered valid once copies of your puppy’s health records and any other relevant information about the health issue are provided. Central Park Puppies will then review the claim and determine if and to what extent it is covered under this 10-year health commitment. This process may require additional opinions from veterinarians chosen by Central Park Puppies.
  6. If your claim is not deemed valid, there will be no further recourse. It’s important to note that in the case of severe knee, elbow, or hip dysplasia, the X-ray should have the registered name and/or number, the name and address of the veterinary clinic or hospital that took the X-ray, and the date it was taken clearly marked in the film emulsion. Additionally, the X-ray and report must meet the submission standards set by the Orthopedic Foundation for Animals.

WHO MAY FILE A CLAIM

This 10-year health commitment is only valid for the original buyer of the puppy from Central Park Puppies and cannot be transferred to any subsequent owners.

STATE LAW

This 10-year health commitment provides specific legal rights to the original purchaser of the puppy from Central Park Puppies, and they may also have additional rights that vary depending on the state they reside in.

DISPUTE RESOLUTION

Any disputes related to this 10-year Health Commitment will be resolved through arbitration in accordance with the Terms and Conditions of Sale.

If you are eligible for a credit and choose not to use it, Central Park Puppies will not be held responsible for any further claims and you will have forfeited your right to pursue any further legal action against Central Park Puppies.

SEVERABILITY

The purchaser and Central park puppies acknowledge that this Agreement is reasonable, valid and enforceable. However, if any term covenant, condition or provision of this Agreement is held by court of competent jurisdiction to be invalid, void or unenforceable, it is the parties’ intent that such provision be changed in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable and the remainder of the provisions of this Agreement will in no way be affected, impaired or invalidated as a result.