TERMS & CONDITIONS OF PURCHASE
The Terms and Conditions of Purchase Agreement is established between the individual purchasing the puppy (hereinafter referred to as the Purchaser) and Central Park Puppies, based in Suffolk County, New York.
The Parties are entering into this Agreement for the purpose of purchasing the puppy identified by both Parties (referred to as the "puppy" throughout this Agreement).
The puppy shall be sold in its current condition and, unless specified otherwise in this Agreement or the Health Guarantee (which is part of this Agreement), Central Park Puppies does not provide any guarantees, promises, agreements, or warranties regarding the puppy's personality, appearance, size, weight, color, or markings. This includes, but is not limited to, any such guarantees, promises, agreements, or warranties.
All transactions on centralparkpuppies.com and affiliated sites are subject to manual review and approval by Central Park Puppies.
FOR REASONS WHEREOF, the following terms and conditions shall apply to the purchase of a puppy from Central Park Puppies as follows:
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Purchase Price.
For the purposes of this Agreement and Central Park Puppies' Health Guarantee, the value of the puppy is limited to the purchase price. This excludes any store credit applied, taxes, shipping costs, health certificate fees, veterinary expenses, shipping crate expenses, or any other costs or expenditures incurred or claimed by the Purchaser related to the puppy.
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Behavioral Guidelines.
All puppies are sold as pets, and the Purchaser agrees not to breed the puppy. The Purchaser shall also agree to have the puppy neutered or spayed at an appropriate age as advised by their veterinarian.
The Purchaser is also committed to providing the puppy with proper care, including but not limited to the following:
- Choose a dog and breed suitable for your home and lifestyle, avoiding impulsive decisions. Be informed about common health issues for individual breeds, and ensure your housing allows for dog ownership.
- By committing to your dog's relationship for its entire life, you are responsible for ensuring its well-being.
- Owning a dog requires both time and money. It is important to provide a healthy, positive, and safe environment for your pet, including appropriate food, water, shelter, healthcare, bathing, grooming, and companionship.
- Assign responsibilities for tasks such as feeding, walking, and grooming among family members.
- Purchase necessary items such as food, treats, a collar and leash, toys, grooming tools, etc., in advance to ensure a smooth transition into your home.
- Move breakables to higher locations, make electrical cords inaccessible, and block off areas of the house that are off-limits for safety purposes. Ensure the yard is securely fenced or has a run. When traveling with your dog, keep it safe in the car with a crate or seat belt harness.
- Create a comfortable place for your dog to rest and have privacy, such as a crate, dog bed, or pile of blankets.
- Ensure your dog receives proper socialization and training for its well-being and the well-being of others.
- Provide regular exercise and mental stimulation appropriate for your dog's age, breed, and health status.
- Establish a relationship with a veterinarian, and provide preventive and therapeutic healthcare as recommended.
- Ensure proper identification for your dog, such as tags or microchips, and keep registration information up-to-date.
- Prevent your dog from having a negative impact on others, including proper waste disposal and noise control. Do not allow it to stray or become feral by integrating it into your community area.
- Adhere to all laws, regulations, and ordinances, including licensing and leash requirements.
- Recognize changes in your dog's quality of life and make decisions about end-of-life care with your veterinarian’s consultation.
- Control reproduction through spaying or neutering.
- Plan for your dog's care in case of an emergency or disaster, including assembling an evacuation kit. Make arrangements for your dog's care in case you are unable to do so.
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Documentation for Puppy Registration.
Only registered puppies are eligible to receive registration papers, which may be delivered with your puppy or may take up to six months to receive.
All expenses related to acquiring new or renewed registration papers are the sole responsibility of the purchaser. In the case of lost papers, Central Park Puppies will assist the purchaser in obtaining new ones, at the purchaser's expense.
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Website Information Provided by Breeders.
Central Park Puppies makes every attempt to keep the information provided on its website, centralparkpuppies.com, accurate and current regarding the puppies sold through its network.
This information includes the breed, date of birth, color, gender, weight, parents' weight, and registration details. The website may contain typographical and photographic inaccuracies for which Central Park Puppies cannot be held responsible, as the data is provided by its network of breeders.
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Transportation.
- The final determination of the travel date for the puppy is made by the puppy's breeder and the breeder's veterinarian, with the health of the puppy being the primary determining factor. Occasionally, a puppy may need additional time with its breeder before travel.
- Our delivery caretakers work around the clock to ensure your puppy is safely delivered to you as quickly as possible. The shorter the travel time, the better for your puppy’s well-being. However, aiming for the shortest travel time may cause your puppy’s delivery to occur at odd hours, either during the day or at night (11 pm or later).
- Transportation of the puppy is generally arranged through Central Park Puppies and may involve third parties in both arranging and delivery. Delays may occur for various reasons, including, but not limited to, weather, temperature restrictions, logistics, mechanical failures, or other unforeseen events.
- A person authorized and at least twenty-one (21) years of age must be present with their photo ID to accept the pet on the scheduled delivery date. Pet delivery rejections and cancellations are not subject to refunds. Upon delivery, the transporter will require a photo of the pet with their new owner or authorized person.
- The purchaser understands and agrees that no refund shall be provided by Central Park Puppies and/or its affiliated breeders due to any airline/airport delays or cancellations of the puppy’s flight, whether domestic or international.
- The purchaser is solely responsible for any required documentation, health reports, or vaccinations that may be necessary to transport the puppy into any country other than the United States. Once travel plans are confirmed, a non-refundable change fee of $150 USD applies if the purchaser makes any changes to the travel plans.
- Central Park Puppies shall not be liable, directly or indirectly, for any delays, including, without limitation, those that may cause the purchaser inconvenience or financial loss, nor shall any delay be a valid cause for cancellation of the purchaser’s purchase of the puppy.
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No Warranties.
All puppies are sold for the purpose of companionship and are not intended for breeding, shows, or competitions. Central Park Puppies denies any responsibility regarding the appearance, behavior, character, size, weight, color, compliance with breed standards, or DNA test results of any puppy. Central Park Puppies does not guarantee the precision or comprehensiveness of tests.
Additionally, although every puppy from Central Park Puppies undergoes a thorough examination from head to tail as part of obtaining its Health Certificate, it is still possible for a puppy to travel while having some common conditions.
Some of these conditions, listed in the table below, are considered normal for the breed or are covered under our Health Guarantee in case they persist upon arrival to the purchaser.
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Cancellation by the Purchaser.
If the purchaser cancels within 72 hours of booking, they will receive a refund minus a $599 cancellation fee, along with any applicable charges and taxes, which will be returned to their original method of payment. Cancellations made after 72 hours of booking are nonrefundable, and the full price will be charged. Flight bookings are non-refundable. We book only confirmed flights (never standby); therefore, flight and nanny fees are not refundable.
The purchaser understands that the cancellation fee is justified because the breeder and company face unpredictable losses, especially since puppies lose monetary value and become harder to rehome over time. The agreement remains in effect, and the buyer will not be eligible for a refund if they fail to fulfill their responsibilities, such as making timely payments, maintaining communication, or being available for delivery.
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No Refunds for Monetary Purposes.
Central Park Puppies does not entertain any returns of the puppy that are intended to receive a monetary refund. This holds true regardless of the reason, which may include, but is not limited to, allergies, restrictions from landlords or tenants, marital difficulties, difficulties in adjusting to the puppy, or any other reasons.
It's essential to understand that puppies need time to acclimate to their new environment. If you're experiencing any issues with your puppy, please get in touch with us at Central Park Puppies so we can assist you in determining if the discomfort is just a normal part of the adjustment period or a more significant concern.
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Returning the Puppy in the Event of Inability to Care.
Should the purchaser be unable to provide adequate care for the puppy at any point in its life, they agree to promptly reach out to Central Park Puppies to discuss options for rehoming the puppy.
If a return of the puppy is necessary for any reason, it will be done without a refund or credit, and the purchaser will be responsible for covering all travel expenses. In the event of a surrender, Central Park Puppies will make a reasonable effort to find a new home for the puppy through its rehoming process.
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Getting Familiar with the Breed You’re Adopting.
Each breed of dog has its distinct physical and temperamental traits. It is crucial that the Purchaser familiarizes themselves with these traits. The American Kennel Club provides a comprehensive directory of all recognized breeds, which can be found at https://www.akc.org/dog-breeds/. We strongly suggest that the Purchaser visit this site for information about the breed of puppy they are adopting.
Central Park Puppies does not guarantee the absence of health issues or surrenders for breeds belonging to the Brachycephalic breed group, where certain conditions that are normal for the breed may be present.
Brachycephalic breeds are dogs with flat faces and short, rounded heads, resulting from shortened skull bones. To prevent heatstroke, it is recommended that these breeds be walked during cooler times and using a harness.
These breeds are not suited for outdoor living and may require stenotic nares surgery to open nasal passages. Any mixed breed puppy that includes a brachycephalic breed will also be considered as brachycephalic under this agreement as follows:
In addition to all these care guidelines, it should be noted that puppies considered brachycephalic may also be refused Pet Safe Commercial Air travel and face other travel restrictions on commercial airlines.
An underbite refers to a condition where a dog's lower jaw extends further than its upper jaw, creating a gap between the teeth. This is a hereditary condition, but it is also a characteristic of some dog breeds as part of their breed standard. This includes both purebreds and any designer breeds created by breeding these breeds.
Open fontanelles, or soft spots in the skull, are normal in young puppies, particularly in small breeds. These gaps between the skull's growth plates usually close or harden by 9-12 weeks. However, in some breeds, it is considered acceptable for fontanelles to remain open beyond this age. These open fontanelles typically do not cause any problems for the affected dog, and although there is a theoretical risk of increased susceptibility to brain injury in the event of a head injury, this is rare, and dogs with persistent open fontanelles often live normal, healthy lives.
Occasionally, puppies may have undergone umbilical or inguinal hernia repair. These procedures are harmless and do not affect the pet's health or lifespan.
Heterochromia refers to a condition in which an individual has two eyes with varying colors, either partially or completely. This variation in eye color is due to an unequal distribution of melanin in the iris, either an excessive amount (hyperchromic) or a deficient amount (hypochromic).
Available genetic research and feedback from breeders and dog owners indicate that certain breeds of dogs have an increased likelihood of producing puppies with heterochromia, or eyes of different colors;
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Privacy Policy Overview.
The Privacy Policy of Central Park Puppies governs the purchaser’s experience on the website and the use of Central Park Puppies’ services. We strongly encourage the purchaser to thoroughly read through the Privacy Policy to gain an understanding of Central Park Puppies’ practices regarding the collection, use, sharing, and disclosure of information.
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Consent for Telephone Calls and Text Messaging.
By signing this Agreement electronically, you are granting permission to Central Park Puppies and affiliated organizations to contact you at the telephone number provided during your purchase. This includes the use of text messages and calls made with an automated telephone dialing system or recorded voice. These calls may involve completing the AKC/ACA/APRI or other registration processes as part of your purchase. You may also complete registration at any time by contacting those registration companies directly. If you do not wish to receive these text messages or calls, please respond with 'STOP' to any message.
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Entire Agreement.
This Agreement represents the entire agreement between the Parties and no other terms or conditions shall be applicable to this sale.
HEALTH GUARANTEE
(For Puppies Purchased After 04-17-2023)
Central Park Puppies wants to inform potential puppy owners that owning a puppy involves regular veterinary visits, and the costs of these visits are the responsibility of the owner.
Central Park Puppies make every effort to ensure that puppies are healthy upon arrival, but as they are living creatures, health issues may arise.
We provide a 3-year health guarantee that can be extended to 10 years for a one-time fee of $250. Bulldogs are excluded from coverage beyond the first year.
DEFINITIONS
The term 'Veterinarian' refers to a licensed medical professional for animals as recognized by the state licensing authority.
The term 'infectious period' in this Agreement refers to the first fourteen days (14) after the puppy has been purchased by the purchaser and transferred to the customer’s home.
The 'Purchase Price' referred to in this agreement pertains only to the cost of the puppy from Central Park Puppies and does not include additional expenses such as taxes, shipping fees, health certificate costs, veterinarian expenses, shipping crates, or any other costs incurred by the buyer.
OUR GUARANTEE
Before a puppy is sent to its new home, it undergoes a thorough veterinary examination, and the breeder follows our vaccination and deworming guidelines.
This guarantee applies to any health issues that may arise after the puppy arrives.
This guarantee is only valid for puppies that have been delivered and have continuously resided in the United States and Canada.
- Days 1–14 Health Guarantee: During the first fourteen (14) days after your puppy’s arrival, if your puppy is diagnosed with a contagious disease, illness, or parasite, Central Park Puppies will refund you for reasonable, documented, and actual veterinary expenses up to the purchase price of the puppy. To qualify, you must present the related veterinary bills within three (3) weeks of your puppy’s arrival.
- Year 1 Health Guarantee: Within the first year after your puppy’s arrival, if your dog is certified by two (2) licensed veterinarians of your choice to have a congenital or hereditary condition that materially and adversely affects the dog’s health, and you notify Central Park Puppies in writing within five (5) business days of the first veterinarian’s diagnosis, Central Park Puppies will refund you for reasonable, documented, and actual veterinary expenses related to the diagnosed condition, up to the purchase price of the puppy. Any claim must be supported by conclusive veterinary findings, including detailed reports and X-rays.
- Years 2–3 Health Guarantee: For all breeds except Bulldog breeds, beginning on the first anniversary of your puppy’s arrival and continuing through the third (3rd) birthday, if your dog is certified by two (2) licensed veterinarians of your choice to have a congenital or hereditary condition that materially and adversely affects the dog’s health, and you notify Central Park Puppies in writing within five (5) business days of the first veterinarian’s diagnosis, Central Park Puppies will, upon presentation of reasonable, documented, and actual veterinary expenses related to the condition, provide either: (a) a credit equal to fifty percent (50%) of the purchase price of your puppy to be applied toward the purchase of another puppy from Central Park Puppies, or (b) a refund of your actual veterinary expenses up to twenty-five percent (25%) of the original purchase price of your puppy, at your discretion. Once a compensation option is selected, it is final and may not be changed.
- Extended Health Guarantee: If you opted for Extended Guarantee coverage at the time of purchase, the same terms and conditions described in the Years 2–3 Health Guarantee will apply and remain in effect through your puppy’s tenth (10th) birthday. All coverage provisions, eligibility requirements, and compensation options continue unchanged during the extension. Once a compensation option is selected under this guarantee, it is final and may not be changed. No additional or different terms apply.
EXCLUSIONS FROM THE HEALTH GUARANTEE
This guarantee does not cover:
- The cost of regularly taking a puppy to the Veterinarian, feeding the puppy, providing medicine and supplements, training, grooming, cleaning, and any other expenses involved in caring for and owning a puppy.
- Injuries or accidents such as foreign object ingestion, falls, bruises, scrapes, bumps, choking, bug bites, or injuries caused by humans, runaway incidents, car-related injuries, and illnesses or injuries stemming from, or connected to, veterinary procedures such as spaying or neutering, etc.
- Initial veterinarian visits and tests are not covered. Only retests and medications are covered until your puppy receives a clear test result.
- Other Animals: Keep other dogs away from the puppy until the stool test is complete, as the guarantee does not apply to them. Wait until after the first vet visit and receive approval from the veterinarian before allowing your puppy to interact with other animals.
- For ear infections detected by the veterinarian, only treatments pertaining to the infection are covered.
- Testing for upper respiratory infections is not covered; only medications will be covered. Additionally, holistic or natural remedies are not included in the coverage.
- ELISA positive stool test results are not covered.
- Contagious diseases or parasites found more than 14 days after the puppy arrives.
- Diagnosis of hip dysplasia in breeds prone to it and who are either overweight or over-exercised.
- Physical characteristics, breed standards, or aesthetic preferences such as appearance, size, etc.
- Behavioral, personality, or temperament traits such as POTTY TRAINING, CHEWING, DIGGING, ETC.
- Hereditary illnesses diagnosed over 3 years after the puppy arrives (unless the health guarantee extension has been purchased)
- Health issues found over one year after arrival for Bulldog breeds.
- Bulldogs diagnosed with CHERRY EYE, ENTROPION, LOOSE HIPS, SKIN ALLERGIES, ELONGATED SOFT PALATE, SMALL TRACHEA, STENOTIC NARES, or other typical conditions for the breed at any time.
OTHER EXCLUSIONS
Please note that hypoglycemia is not covered by our Health Guarantee as it is not a hereditary or congenital condition, and it is ultimately the responsibility of the puppy's owner to ensure they are eating properly. (Please refer to the hypoglycemia video link in your Welcome Email)
Low blood sugar is a common issue for small breed puppies, especially those weighing 5 lbs. or less. Symptoms include low energy, loss of appetite, sluggishness, abnormal body temperature, and vomiting or diarrhea.
To prevent hypoglycemia, it is important to establish a proper and monitored feeding schedule for the puppy, especially during the first two weeks in their new home.
It may also be helpful to use KARO SYRUP or processed honey to temporarily boost the puppy's energy and encourage them to eat.
CIRCUMSTANCES OF A POSSIBLE SUDDEN DEATH
The customer must have made every effort to prevent the death of a puppy by seeking medical care. In case of an emergency, seek assistance by texting or calling the emergency number provided in the welcome email. If you do not receive a response, please leave a voicemail and contact your nearest emergency vet. We recommend the Veterinary Emergency Group for emergency visits. Disclaimer: We are not affiliated with Veterinary Emergency Group hospitals.
PUPPY OWNER OBLIGATIONS
In order to be eligible for our Health Guarantee, certain obligations must be met. These include:
- Ensuring regular veterinary care for your puppy;
- Providing evidence of regular Veterinarian visits and maintaining records;
- Totally Avoid dog parks and other places where the puppy may interact with unknown dogs until vaccinations are completed;
- Not breeding the puppy;
- Providing appropriate exercise;
- Following a healthy diet; and
- Providing proof of valid claims made through pet insurance.
Failure to meet these obligations will result in the termination of this Health Guarantee.
CONTACT INFORMATION
If you have met the conditions outlined in this Health Guarantee and your puppy is experiencing a health issue that you believe may be covered under this guarantee, it is important that you contact Central Park Puppies immediately. You can do this by emailing [email protected] or calling (888) 670-4355.
FILING A CLAIM
Central Park Puppies offers two ways to process a claim. The First method is based on the table provided below and requires only a copy of a paid, itemized invoice from the veterinarian for coverage to be provided. These are services that are not typically covered by pet insurance, but it is recommended that you check with your provider. Please note, the asterisk (*) indicates that the service is only valid if it was performed during the infectious period, defined as the first fourteen days (14) the puppy has been in the new home, as follows:
The Second method: For issues not listed in the table above, such as hereditary or congenital issues discovered after the first 14 days of the puppy being in its new home-referred to as the "infectious period." However, there may be some issues discovered during the puppy's initial veterinarian visit that may require treatment under this method.
Claims and Reimbursement Processing Times:
Claims Validation: Claims may take one week or longer to validate, depending on the cooperation of the veterinarian and client.
Reimbursement: Once a claim is validated, reimbursement will be processed within two weeks.
Bank Processing: Additional time may be required for the funds to appear in the client's account, depending on the bank's processing times.
INSURANCE POLICY AND OTHER COVERAGE
- If you have an active pet insurance policy, you must first seek reimbursement from your provider for any claims related to your puppy.
- For claims that are deemed valid by your insurance provider, Central Park Puppies will refund you for up to $300 USD of your deductible and 100% of your copay, for a period of 3 years from the purchase of your puppy, with the exception of certain breed exclusions.
- If your insurance provider does not consider the claim to be valid, there is no further recourse available through Central Park Puppies.
- If your claim is not deemed valid, there will be no further recourse. It's important to note that in the case of severe knee, elbow, or hip dysplasia, the X-ray should have the registered name and/or number, the name and address of the veterinary clinic or hospital that took the X-ray, and the date it was taken clearly marked on the film emulsion. Additionally, the X-ray and report must meet the submission standards set by the Orthopedic Foundation for Animals.
Our coverage surpasses what other providers offer and exceeds national averages. If you choose to go to a veterinarian whose fees are higher than our coverage limits, any additional costs will be your responsibility. It’s essential to do your due diligence when selecting a veterinarian, as practices vary, and it's your responsibility as a pet parent to inquire about pricing to ensure it falls within our coverage limits. If you do not, you will be liable for any excess charges.
To avoid overcharges, we recommend discussing coverage limits with your veterinarian, getting a second opinion from another veterinarian, or contacting us for a free consultation with our veterinarians. Inform your veterinarian of our coverage limits and request that treatments provided are sufficient to effectively address the issue, including appropriate dosing and duration of medication. Please note that elective surgeries and treatments are not covered; only treatments recommended by the veterinarian, in accordance with their written schedule, are eligible for coverage.
WHO MAY FILE A CLAIM
Our Health Guarantee is only valid for the original buyer of the puppy from Central Park Puppies and cannot be transferred to any subsequent owners.
STATE LAW
This Health Guarantee provides specific legal rights to the original purchaser of the puppy from Central Park Puppies, and they may also have additional rights that vary depending on the state they reside in.
DISPUTE RESOLUTION
Any disputes related to this Health Guarantee will be resolved through arbitration in accordance with the Terms and Conditions of Sale.
If you are eligible for a credit and choose not to use it, Central Park Puppies will not be held responsible for any further claims and you will have forfeited your right to pursue any further legal action against Central Park Puppies.
SEVERABILITY
The purchaser and Central park puppies acknowledge that this Agreement is reasonable, valid, and enforceable. However, if any term, covenant, condition, or provision of this Agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, it is the parties' intent that such provision be modified in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable. Furthermore, the remainder of the provisions of this Agreement will in no way be affected, impaired, or invalidated as a result.
ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
Please Read This Section Carefully as It Affects Your Rights
The parties agree that any dispute, controversy, or claim arising out of, or relating to this Agreement or any subsequent amendments of this Agreement, including without limitation, any dispute concerning the construction, validity, interpretation, enforceability or breach of this Agreement, shall be exclusively resolved by binding arbitration. This arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is initiated. The arbitration shall be conducted by a single arbitrator who is licensed to practice law.
The location of the arbitration shall be in Suffolk County, New York, unless both parties agree in writing to a different location. The Federal Arbitration Act ("FAA") shall govern the arbitrability of all disputes under this agreement.
Individual Basis Only
This arbitration agreement does not allow class arbitrations even if the procedures or rules of the AAA might. Instead, you and Central Park Puppies agree that all disputes between you and Central Park Puppies will be arbitrated on an individual basis. You and Central Park Puppies hereby waive any right to commence or participate in any class action lawsuit against one another. Further, unless both you and Central Park Puppies expressly agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or collective proceeding.
Costs
Each party is responsible for its own costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration.
Exceptions & Enforceability
This agreement to arbitrate continues to apply even after your relationship with Central Park Puppies has ended. It does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. You may also bring individual claims in small claims court in Suffolk County, New York.
This arbitration agreement will survive the termination of your relationship with Central Park Puppies. If any provision of this section is found to be unenforceable, that provision will be severed and the balance of the arbitration agreement will remain in full force and effect.
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